🎯 Everything You Need to Support, Verify, and Scale

At One Mount Group, I led multiple core initiatives to strengthen and scale digital services across departments — including ticketing support, partner commission systems, and secure transaction verification. These efforts directly improved user experience, internal operations, and partner transparency across the One U platform.

Tools I Mastered

Smarter Payments, Smoother Ticketing

I played a key role in supporting users who purchased event and service tickets via the One U mobile app, integrated with the VinID Wallet.

  • Collaborated with cross-functional teams to ensure a seamless user journey from ticket selection to payment confirmation
  • Worked closely with QA and support teams to resolve payment edge cases and improve error handling logic
  • Reduced user drop-off rates during payment through better UI flow and wallet sync enhancements

→ Outcome: Faster ticket purchases, higher VinID wallet usage, and improved payment completion rate

Transparent Commission System for Partners

As a Project Manager, I led the development of the affiliate commission system for One U, enabling accurate, tier-based partner payouts.

  • Defined commission rules and edge cases
  • Built dynamic calculation logic
  • Created tools for operations to track and adjust payouts
  • Integrated with finance for automated processing

→ Outcome: Scalable, error-free commission tracking that strengthened partner trust.

TechHub: Verified Transactions Across Departments

As part of the TechHub initiative, I led the development of a secure transaction verification system — including authentication services that were used across multiple business units.

  • Enabled internal stakeholders to plug into a shared authentication layer via API
  • Supported fraud detection workflows through traceable, verified logs
  • Reduced redundant logic in separate departments by centralizing core verification logic

→ Outcome: Increased system security, and faster cross-departmental integration

My Role as Product Manager

Cross-functional collaboration

Coordinated across tech, ops, and finance to align goals, clarify requirements, and ensure smooth execution.

Delivery

Managed timelines, prioritized features, and drove on-time launches for key systems like commission tracking and authentication.

Risk Mitigation

Identified edge cases and integration risks early, implementing safeguards to reduce errors and ensure system stability.