Classmate vietnam
AI-Powered Customer Service Automation
At Classmate Vietnam, I led the development of an AI-driven customer support system to streamline product recommendations and improve user engagement:
Key Achievements:
- Designed and implemented an automated workflow using Make.com to integrate ChatGPT with the Facebook platform, enabling real-time, personalized responses to customer inquiries.
- Optimized the product recommendation engine based on user input and browsing behavior.
- Reduced average customer response time by over 60% and improved satisfaction ratings through consistent, intelligent support.
HAANPRO LOGISTICS
Cross-border Logistics Platform
Led the end-to-end design and implementation of a cross-border delivery system connecting U.S.-Vietnam markets. Oversaw stakeholder communication, user acceptance testing, and Agile sprint planning while coordinating efforts across remote teams.
Key Achievements:
- Built an operational system for multiple user types (admin, staff, customer)
- Integrated POS and logistics workflows for both online and offline users
- Streamlined delivery routes and documentation for international shipping
One U
Commercial Services
Mobi App
As a Project Manager at One U, I played a key role in enhancing user experience and system efficiency.
Key Achievements:
- Customer Support & Payments: Provided frontline support for users purchasing tickets via the One U mobile app, ensuring seamless transactions using the VinID wallet.
- Affiliate Commission System: Led the design and delivery of a backend system to accurately calculate commissions for partners running their businesses on the One U platform.
- TechHub PM: Managed a cross-departmental TechHub project that focused on transaction verification and integrating authentication services for other internal teams.
- Delivered user-friendly, scalable solutions by working closely with engineering, QA, and business stakeholders.
Vinhomes
Vinhomes Resident
Mobi App
Helped conceptualize and manage a resident-focused app for a major real estate developer, enabling residents to book services, access amenities, and report issues in real time.
Key Achievements:
- Translated user insights into wireframes and user flows
- Increased resident satisfaction scores by 25% after launch
- Reduced manual workload for staff by automating common service requests
achievements
I design solutions that work for users, for businesses, and for scale.
Automated customer service for Classmate Vietnam by integrating ChatGPT with Facebook via Make.com, reducing inquiry response time by 60%.
Led end-to-end development of a cross-border logistics platform at HaanPro Logistics, ensuring seamless delivery from the U.S. to Vietnam.
At One U, coordinated with tech teams to launch a verified transaction system, affiliate commission engine, and wallet payment integration.
Built a smart parking solution for Vinhomes, customized to resident behaviors and urban traffic patterns, significantly easing congestion.